Unfortunately, JussJustine does not offer refunds. However, if an item irrives damaged please take a picture along with the order details and I'll be sure to personally ship out a new product immediately.
Return details: If an item arrives damaged and there is nothing else you like in stock at that moment; you have 15 days after the delievery date to return and store credit will be offered. *Store credit never expires.*
I personally ensure that all packages are correct and secure before shipping.
* All items will be groomed of any lent and throughly checked before packing and delievery process*
Standard shipping(U.S. + Canada only) 5-7 business days.
*Items that call for pre order or customization will have shipping details in the moment.
